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0JBP_~377~379~We have tried to anticipate all your questions in the following pages, however if you cannot find an answer to your query, please %3CA HREF=http%3A//www.doggyfashion.co.uk/contact.html TARGET=frame2%3Econtact us%3C/A%3E and we will reply as soon as we can.%3CBR%3E%3CBR%3E%3CB%3EHow to measure for an accurate collar size.%3C/B%3E%3CBR%3E%3CBR%3EUse a tape measure and place around your dogs neck, take measurement in inches and choos the closest size listed for your dog.%3CBR%3E%3CBR%3E%3CB%3EHow to Shop%3C/B%3E%3CBR%3E%3CBR%3EWe have tried to make our website an easy shopping experience………so here goes!%3CBR%3E%3CBR%3EWhen you run your mouse over a page if the arrow turns into a hand, you can click into this section and open up another screen.%3CBR%3E%3CBR%3EBrowse through the different sections of the website by clicking on whichever section you like, these are located on the top left hand corner of this page and will stay there all the time, use them to move through our site.%3CBR%3E%3CBR%3EOnce you have decided to buy a certain product use the drop down box to choose the size required and put the quantity required in the box and click on the purchase button.%3CBR%3E%3CBR%3EThis takes you to the checkout page where you can see the item you ordered and the quantity and the total cost to you.%3CBR%3E%3CBR%3EYou now have 2 options either proceed and place the order using our secure payments page or go back to the top left hand corner of the page and choose another area to look in and continue shopping.%3CBR%3E%3CBR%3EIf you choose another product, do as instructed above and when you get to the checkout page all your items will be there.%3CBR%3E%3CBR%3EYou can delete items from this checkout page at any time using the delete box next to the individual item.%3CBR%3E%3CBR%3EHappy Shopping.%3CBR%3E%3CBR%3E%3CB%3EStock Availability%3C/B%3E%3CBR%3E%3CBR%3EYou can check online if the item you are looking at is in stock, if you do have any queries please call our customer services team on 00 44 (0) 1273 823666 and we will be glad to help. We cannot always ensure the availability of a product due to the high demand for certain products. This is remedied over time but each time a new product is put on our site it takes a few days to gauge our customers reactions to it. If a product is out of stock, we will always give you the best information we can on anticipated delivery dates. %3CBR%3E%3CBR%3E%3CB%3ESecurity%3C/B%3E%3CBR%3E%3CBR%3EAll Doggy Fashion online purchases take place in a safe environment using the latest security technology to protect ourselves and more importantly YOU, our customer.%3CBR%3E%3CBR%3EWe encrypt your credit card details to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from Web Browers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most Web Browers above version 3 support this security.%3CBR%3E%3CBR%3EYour Payment details are held in an encrypted format until we process your order. All orders are processed on computers that are NOT connected to the internet. This encryption makes it virtually impossible for unauthorised parties to read any information that you send to us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world%27s most respected certification body for internet firms.%3CBR%3E%3CBR%3EIf you have any questions regarding our credit card security policies, Please call us on 00 44 (0) 1273 823666.%3CBR%3E%3CBR%3E%3CB%3EShipping & Handling%3C/B%3E%3CBR%3E%3CBR%3EIf something is not in stock, we will advise you as to when we expect delivery and send it out as soon as we receive it. If there is an unforeseen further delay we will notify you in writing and ask that you reconfirm whether you would still like the order to be sent to you. You will NOT be charged until the goods leave our warehouse, and we will only charge you postage ONCE per order, even if we send you more than one parcel.%3CBR%3E%3CBR%3EStandard UK Delivery Charge £4.95%3CBR%3E%3CBR%3EStandard Rest of World Delivery Charge £4.95%3CBR%3E%3CBR%3EEstimated Standard Delivery Times%3A up to 28 days%3CBR%3E%3CBR%3EWe can accept orders from overseas but delivery times will be arranged per transaction.%3CBR%3E%3CBR%3EWe intend to send all items within the UK Recorded Delivery and once sent by us Royal Mail aim to delivery 3-4 days later.%3CBR%3E%3CBR%3E%3CB%3EReturns & Refunds%3C/B%3E%3CBR%3E%3CBR%3EYou can return your order for any reason, at any time wiithin 3 months of receipt, for a full refund or exchange.%3CBR%3E%3CBR%3E%3Cul%3E%3Cli%3EFill out the returns form enclosed with your order indicating whether you would like an exchange or a refund.%3C/li%3E%3Cli%3E Take your parcel(s) to your nearest post office - we recommend that you send returns by registered post. Please always obtain proof of postage when returning a parcel. We always try to process returns as soon as they arrive. However, during really busy periods, please allow up to 28 days for your return or exchange to be processed. Please note that refunds bought as gifts can only be given to the original payer, and if you decide to swap an item, we can%27t stop the payer knowing.%3C/li%3E%3Cli%3ESend returned items to%3A Doggy Fashion, 23, George Street, Hove, East Sussex, BN3 3YA, United Kingdom%3C/li%3E%3C/ul%3E %3Cp%3ETo view legal statement on return %3CA HREF=JavaScript%3Aparent.parent.show(591,0,0)%3Eclick here%3C/A%3E%3C/a%3E.%3CBR%3E%3CBR%3E%3CB%3ECancelling your order%3C/B%3E%3CBR%3E%3CBR%3EIf you would like to cancel your order, please call 00 44 (0) 1273 823666 or email %3CA HREF=mailto%3Aorders@doggyfashion.co.uk TARGET=frame2%3Eorders@doggyfashion.co.uk%3C/A%3E with details of your order and reference number.%3CBR%3E%3CBR%3E%3CB%3EPrivacy Statement%3C/B%3E%3CBR%3E%3CBR%3EDoggy Fashion do not disclose customers%27 information to third parties~~~~~~~(default)~0~0~0,0,0|0,0~0~si6~~~~0~0~0~~~~~~~~Left~~~popWin=0~-1~0~text~[~~]~[~~]~[~~]~1~~~~